Shipping & Returns
Shipping Policy
Meadow and Moon is committed to excellence, and the full satisfaction of our customers.
Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. In case of items out-of-stock, Meadow and Moon waits for all items to be available before dispatching the order.
1. SHIPPING
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Processing Time: Orders are processed within 1-3 business days.
Domestic Shipping:
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Standard Shipping: Delivery within 5-8 business days
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Express Shipping: Please contact via mail hello@meadowandmoon.in for express delivery. Delivery within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. .
We offer free standard shipping for order over INR 2500 across India.
A flat fee of INR 100 is charged on all orders below INR 2500
2. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
3. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
4. LOST/STOLEN PACKAGES
Meadow and Moon is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
Return & Exchange Policy
At Meadow and Moon, we strive to ensure that you are completely satisfied with your purchase. While we do not offer returns, we are happy to provide exchanges for items that are unworn, unwashed, and in their original condition, including all tags and packaging.
To initiate an exchange, please contact us within 7 days of receiving your order at hello@meadowandmoon.in. Once your request is approved, we will provide you with instructions on how to proceed. Please note that the customer is responsible for any shipping costs associated with the exchange, and we recommend using a trackable shipping service to ensure that your returned item reaches us safely.
Additionally, while we strive for accurate representation of our products, please note that the color of items may appear differently on various screens and browsers due to differences in display settings, lighting conditions during photography, individual monitor calibrations, and factors such as ambient lighting in your environment and the fabric's texture. We encourage you to consider these variables when making your selection.
Cancellation Policy
At Meadow and Moon, we understand that circumstances may change. If you wish to cancel your order, please contact us at hello@meadowandmoon.in as soon as possible. Cancellations can only be processed if the order has not yet been shipped. Once an order is in transit, we are unable to cancel it. If your order has already been shipped, please refer to our Return and Exchange Policy for further assistance. Thank you for your understanding!
If you have any questions or concerns please don’t hesitate to reach out. Thank you for choosing Meadow and Moon ☾